FAQ

Support & Documentation

Letters

Letters are used for communication between the clinic and the clients, and sometimes professionals (e.g. referrals related). There are benefits of generate letters within ClinicWise (rather than created using Word):

  • Accurate data. Using live data.
  • Much quicker. By using templates, the letters content are generated instantly.
  • Cheaper. Big savings on human processing time, and avoid another software.
  • By Email or Print then post, or both.

Manage Letter Templates

Create a new letter template

The dynamic fields are in the format of {{Date.Today.Full}}. However, you don’t need to remember them. Just choose from a drop-down list.

The system will insert the corresponding dynamic field into the content. (you have the freedom to delete them just like any other editor).

{{Clinic.Phone}}

Edit, Delete letter templates

Same usage like many other functions.

Create Letter

Once you have defined letter templates, you can now create letters.

Select an existing template. The content of the selected template will populate the content.

Then select value in each drop-down list. As you select, the content of letter will update accordingly: replace the dynamic field with your selected data.

Here is what is displayed for a created letter.

After generation, you are free to change it!

Manage Letter Headers/Footers

Letter headers and footers are for generating letter in PDF for printing.

Creating and editing headers and footers are very similar to letter templates.

Send Letter by Email

To send letter by email, firstly make sure the recipient has a valid email address. Open the letter, click ‘Email letter’ button.

Click ‘OK’ in confirmation dialog,

After a short while, there shall be a notification of sending.

You may also find the letter list and see the letter’s sent time.

Generate Letter in PDF

To print a letter, generate it into a PDF file (the industry standard for printing format). Open the letter, click ‘Generate PDF’ button.

This is an example of generated PDF.