FAQ

Support & Documentation

Internal Communication

ClinicWise has some built-in functions to facilitate internal communication between staff. (For external communication with clients or professionals, see Appointment remindersand Letters)

Public/Internal Notices

Only Admin can publish notices.

Click ‘Notices’ menu and then ‘New Notice’ link

  • is public notices?, public notices are shown on the home page (anyone visits the URL can see), where internal notices are shown to staff who signs in the system.

  • Severity, which decides what error will be used to indicate the importance or urgency of the notice.

  • Clinic, can set the notice for all or specific one only.

  • Time, the time period when the notice will be shown. Please note it is just the time for showing the notice, not the event time. If the notice period is passed, the notice will be hidden.

Here is an example of showing two public notices on the site’s home page.

Here is an internal notice showing on Dashboard page (landing page after a user signs in)

Also, outstanding notices are flagged on the top.

Internal Messaging

Internal messaging enables staff to quick send text message among each others, across clinics.

Click the ‘Messages’ menu to view all staff and recent messages received.

Click a colleague name to send a message.

The number of new (unread) messages are flagged on the top, with quick overview.

System Notifications

A system notification is a notification of passive event. One type of notification is available, that is, a practitioner receives a system notification when a client pays for the consultation.

Contacts

Contacts like an address book, stores a list of professionals.

Contacts also integrates with Sending letters, which can generate dynamic letters (such as referral letters) using contact fields.